REFERRAL POLICY

A referral is the biggest compliment you can give us.
To say thanks, both you and your referred guest will receive $20 off your next service with us.

LATE POLICY

Life happens - we get that. 
We just ask that you notify us if you are going to be late for your appointment. In order to ensure each guest has the best experience, please be aware that if you are more than 10 minutes late, we may have to reschedule your appointment. Late appointments that are unable to be rescheduled in the same day with the original provider are subject to our cancellation policy.

RETURN POLICY

Customer satisfaction is our top priority. 
We accept returns on our products within 14 days of purchase date for merchandise credit valid for up to 1 year.

HAPPINESS POLICY

We obsess over your experience. 
If for some reason we do not meet your needs, we invite you to return within 14 days. We'll work with you to create a look you are completely satisfied with and leave the salon happy. We do not offer monetary refunds on services.

CANCELLATION POLICY

Our guests are our #1 priority. 
Salon 1800 requires a credit card to reserve your appointment. We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with 24 hours notice. All same-day appointment cancellations will incur a fee of 50% fee of the scheduled services. No-shows will result in a fee of 100% of your scheduled services. If your appointment requires a deposit, we require a minimum of 48 hours notice to cancel or reschedule. Deposits are non-refundable with less than 48 hours notice.

PAYMENTS/GRATUITY POLICY

We appreciate your generosity. 
We happily accept cash and all major credit cards for services. Sorry no checks. Salon 1800 gift certificates must include a GC # and printed expiration date to be considered valid. Gratuity is cash only. We have an ATM located inside the salon for your convenience.

ENVIRONMENTAL FEE POLICY 

Together we can make a difference.
We have partnered with Green Circle Salons to start making a difference in our community and beyond.  We have a comprehensive recycling program in place to help significantly reduce our carbon footprint.  There will be a $1 environmental fee attached toward your services at time of check out.  We appreciate your support in helping to make our planet a better place.      

PET POLICY

We love our furry little friends.
Salon 1800 is a dog friendly salon. However, per Illinois State law we can only allow dogs into the building that are designated service dogs. Please make sure your dog is wearing their service vest if you choose to bring them along for your visit. Dogs are not permitted upstairs regardless of service status.

STUDENT DISCOUNT

We happily extend 20% off to Chicago high school and college students. 
Upon checkout please present your Chicago high school or college ID that is valid for the current school year.  20% discount applies to your service received Sunday through Thursday. If you're receiving multiple services we will discount the highest value. Alumni IDs are not eligible for the student discount. The student discount cannot be coupled with other offers.